Shipping policy

Shipping & Delivery

Thank you for choosing Celivara. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Processing & Delivery

Orders are typically processed within 1–3 business days before shipment.

Once your order has been shipped, the estimated delivery time is 7–12 business days.

During busy periods, promotional events, public holidays, or due to circumstances outside our control, processing or delivery times may occasionally be longer than usual. If your order is significantly delayed, we will notify you using the contact information provided when your order was placed.

Shipping Costs

We are pleased to offer free shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after your order has been dispatched.

Customs, Duties & Taxes

All applicable customs duties, taxes, and import charges are included in your order total at checkout.

In rare cases, customs authorities may request additional information or documentation before releasing a shipment. If this occurs, our support team will gladly assist you throughout the process.

Please note that customs inspections and clearance procedures are outside of our control and may occasionally result in delivery delays.

Damaged Shipments

If your order arrives damaged, please contact us at info@celivara.com as soon as possible.

Providing photographs of the damaged item and packaging will help us investigate the issue and work toward a suitable resolution.

Returns & Refunds

For detailed information regarding returns, exchanges, and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us at: info@celivara.com

You can also reach us through our Contact Us page.