FAQ

Can I wear my custom jewellery in water or while showering?

Yes! Your new pieces arebuilt to last. Each item is coated with a special rhodium plating which allows your pieces to withstand any harsh water damage and keep its shine forever.

Do the materials used in the jewellery tarnish or change colour over time?

Our pieces are backed by a lifetime guarantee, if your piece starts tarnishing or losing it's colour, simply reach out to us and we'll organise a brand new one to be sent to you.

How should I clean and care for my personalised jewellery?

We recommend gently cleaning your personalised jewellery with a soft, lint-free cloth to remove dirt and oils. Avoid using harsh chemicals or abrasive materials that could damage the finish.

What if my jewellery arrives damaged or with an error?

If your personalised jewellery arrives damaged or with an error, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue and provide a replacement or solution.

How can I ensure the longevity of my personalised jewellery?

To ensure the longevity of your jewellery, we recommend avoiding exposure to harsh chemicals, perfumes, and moisture. Regular cleaning and proper storage can also help maintain the beauty of your pieces.

What materials are your custom jewellery pieces made from?

Our custom jewellery pieces are made from high-quality materials such as sterling silver, 18K gold, and other premium metals. The specific materials used for each piece are listed on the product pages.

Are your jewellery pieces hypoallergenic or suitable for sensitive skin?

We offer a variety of jewellery pieces that are hypoallergenic and suitable for sensitive skin. Please refer to the product descriptions for information about materials and allergen considerations.