Privacy Policy

This Privacy Policy describes how Celivara LLC (“Celivara”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise use our services.

Information We Collect

When you place an order, contact us, or otherwise interact with our store, we may collect personal information that you provide to us, including your name, email address, phone number, shipping address, billing information, order details, and any other information necessary to provide our services.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, and information about how you interact with our website.

With your permission, we may also send you promotional emails about new products, special offers, and store updates. You may unsubscribe from marketing communications at any time.

How We Use Your Information

We may use your personal information to:

• process and fulfill your orders;
• process payments and transactions;
• arrange shipping and delivery;
• provide order updates and customer support;
• detect and help prevent fraud or other unauthorized activity;
• maintain, operate, and improve our website and services;
• comply with applicable legal obligations; and
• send marketing communications where you have provided consent or where otherwise permitted by applicable law.

Your Choices and Consent

When you provide personal information to complete a purchase, process a payment, arrange delivery, contact customer support, or request a return or refund, we use that information as necessary to provide the requested service.

Where consent is required for marketing or other optional purposes, we will request your consent or provide an appropriate opportunity to decline.

You may withdraw your consent for consent-based processing at any time by contacting us at info@celivara.com You may also unsubscribe from marketing emails using the unsubscribe option included in those communications.

How We Share Personal Information

We may share personal information with trusted service providers that help us operate our business and provide our services, including e-commerce platform providers, payment processors, order fulfillment and shipping providers, analytics providers, and other service providers.

These providers receive personal information as necessary to perform services on our behalf.

We may also disclose personal information where required by applicable law, regulation, legal process, or governmental request, or where reasonably necessary to protect our rights, customers, or services.

Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Shopify processes certain personal information in connection with the operation of our store and provides infrastructure and services used to operate our website and process orders.

Payments

Payments made through our store are processed by third-party payment service providers. Payment information is handled by the applicable payment provider in accordance with its security and privacy practices.

Payment card processing is subject to applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

International Data Transfers

Some of our service providers may operate or process personal information in countries other than the country in which you live.

As a result, your personal information may be transferred to and processed in other jurisdictions, subject to applicable data protection requirements and appropriate safeguards where required.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Our website uses secure technologies to protect information transmitted through the site. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart, understand website usage, improve our services, and support analytics and marketing activities where applicable.

Depending on your location, you may be able to manage certain cookie preferences through the privacy or cookie controls available on our website. You may also manage cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These may include the right to request access to, correction of, or deletion of certain personal information, as well as other rights available under applicable law.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to websites or services operated by third parties. If you follow a link to a third-party website, its privacy practices will be governed by its own privacy policy.

We encourage you to review the privacy policies of third-party websites before providing personal information.

Age Requirements

Our website and services are intended for individuals who are legally able to enter into purchases in their jurisdiction. If you are under the applicable age of majority, you should use our services only with the involvement or permission of a parent or legal guardian where required by law.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Changes will become effective when the updated Privacy Policy is published on our website.

If Celivara LLC is acquired by or merged with another company, personal information may be transferred as part of that transaction in accordance with applicable law.

Contact Us

If you have questions about this Privacy Policy, would like to submit a privacy-related request, or would like to contact us regarding your personal information, please visit our Contact Us page or email us at info@celivara.com