Return and Refund Policy

We want you to be happy with your purchase from Celivara. If you need to return an item, please review the information below before submitting your request.

Returns

We accept eligible returns within 30 days of receiving your order.

To qualify for a return, the item must:

• be unworn, unused, and in the same condition in which it was received;

• include all original packaging and tags;

• be accompanied by proof of purchase.

Before sending any item back, you must contact us to request return authorization. Returns sent without prior approval will not be accepted.

To request a return, please email us at info@celivara.com Once your request has been approved, we will provide return instructions, including the return address.

Customers are responsible for return shipping costs for standard returns. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us at info@celivara.com as soon as possible. We will review the issue and, where appropriate, arrange a replacement or issue a refund.

To help us assess the problem, we may ask you to provide photographs of the item.

If a return is required because an item is damaged, defective, or incorrect, Celivara will cover the reasonable cost of return shipping.

Damage resulting from misuse, improper care, accidents, or normal wear and tear is not covered by this policy.

Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at info@celivara.com so we can investigate the shipment with the carrier.

If the package is confirmed as lost in transit, we will offer you a replacement or a full refund, depending on your preference.

If the tracking information shows that the package has been delivered but you have not received it, please contact us as soon as possible. We will review the tracking information and assist you in investigating the delivery with the carrier. Once the investigation is completed, we will provide an appropriate resolution based on the outcome.

Please make sure that the shipping address provided at checkout is complete and accurate. Delivery issues resulting from an incorrect or incomplete address provided by the customer will be reviewed on a case-by-case basis.

Exchanges

If you would like to exchange an eligible item, the simplest option is to return the item and place a new order.

In some situations, we may be able to arrange a direct exchange. Please contact us at info@celivara.com to discuss the available options.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return request.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@celivara.com

Change of Mind

If you change your mind after placing an order, please contact us within 24 hours of placing your order by emailing info@celivara.com

We begin processing orders shortly after they are placed, so we cannot guarantee that a cancellation or modification will be possible.

Once an order has been processed or shipped, it cannot be cancelled. If your order has already been shipped, you will need to receive it first and may then request a return in accordance with our 30-day return policy above.

We recommend reviewing your order carefully before completing your purchase.

European Union Customers

Customers in the European Union are also covered by applicable EU consumer protection laws, including the statutory 14-day right of withdrawal for eligible online purchases.

This does not limit our 30-day return policy. Eligible returns may still be requested within 30 days of receiving your order, subject to the conditions outlined above.

For standard returns, including returns made under the statutory right of withdrawal, customers are responsible for the cost of returning the item, where permitted by applicable law.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at: info@celivara.com

You can also reach us through our Contact Us page.